Ubiquity, a global provider of customer experience (CX) solutions and business process outsourcing (BPO), has appointed Megan Porter as Executive Vice President for the UK and Europe. This appointment underscores Ubiquity”s ongoing investment in Europe, enhancing its onshore and offshore CX offerings with scalable, multilingual solutions for global clients.
The announcement, made on October 21, 2025, highlights Porter”s role in driving regional growth, fostering local partnerships, and representing the expanding footprint of Ubiquity in the UK and key European markets. This comes as the company accelerates its investment in the region, particularly with the opening of a new operations center in Sheffield, UK, aimed at bolstering support for local fintech, healthcare, insurance, and e-commerce programs.
According to Matthew Nyren, CEO of Ubiquity, “Our clients in Europe demand the same combination of quality, agility, and regulatory compliance that has driven our success in North America.” He added that Porter”s leadership will help meet this demand by combining local market knowledge with Ubiquity”s global scale and operational excellence.
Porter, who has been with Ubiquity since 2018, has played a pivotal role in enhancing operational efficiency and scalability for clients while being part of the company”s global leadership team. With over 18 years of experience in corporate learning, talent development, and business operations, she possesses extensive expertise in building teams that deliver measurable results for clients in regulated industries. Prior to joining Ubiquity, she held leadership positions at Google, TxVia, Morgan Stanley, and TSYS.
“Europe is a key growth market for Ubiquity,” Porter stated. “From Sheffield to Accra and our teams in Eastern Europe, we are positioned to provide clients with flexible options that enable them to scale globally without compromising the high service and compliance standards that define our brand.”
This strategic appointment reinforces Ubiquity”s global momentum following its recent acquisition of Peak Support, which expanded the company”s operational capacity and multilingual capabilities across North America, Europe, and Asia.
About Ubiquity Global Services
Ubiquity Global Services offers customer experience, back-office, and risk response operations for sectors where compliance and trust are essential, including financial services, healthcare, insurance, e-commerce, and software. With a global presence and experience in regulated environments, Ubiquity combines AI-driven tools with human-in-the-loop solutions to help clients scale confidently while protecting their brands and customers. Recognized by Frost & Sullivan and leading analysts for excellence in service and innovation, Ubiquity delivers results that strengthen customer relationships and support sustainable growth.
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