A recent controversy has emerged surrounding a restaurant”s policy that limits customers” dining time to just 30 minutes. The establishment has displayed a sign requesting patrons to remain at their tables only for the “strictly necessary” duration.
This situation has resonated strongly on social media, particularly among followers of a prominent account that shares experiences and grievances from the restaurant industry. The account has posed questions to its audience regarding the appropriateness of such a time restriction, which has elicited a range of reactions.
Supporters of the policy argue that it is necessary to manage turnover, especially during busy hours. One user expressed frustration over long waits caused by diners who linger without ordering additional items, stating, “I often find myself leaving a place late because several tables have occupied their spots for one to two hours without ordering anything more.”
Conversely, many users have criticized the move, asserting that they would avoid establishments that impose such restrictions. A user remarked, “I do not patronize places that enforce these rules. If it is legal and clearly communicated, they may do as they please. If the owner believes that irritating customers is beneficial, that is their choice.” Another added, “If I see such a sign, I will pay and leave immediately. We”ve transitioned from the outdated notion that “the customer is always right” to “give me your money and move on.”
Despite the backlash, legal experts have clarified that restaurants have the right to set their own rules regarding customer duration. Rubén Sánchez, director of the consumer organization FACUA, noted in an interview that as long as such policies are communicated transparently and visibly before customers enter, they can be legal. “It can be lawful if done correctly, ensuring that all who enter the establishment are aware of the time limit,” he explained.
